Delivery:

Our support and delivery team will be in coordination with you for a hassle-free installation process. Free delivery is only applicable for the very first attempt on a visit to your ship-to address. In case of a missed delivery, (from a customer)/ an extra visiting charge would be applicable for later installation. Our delivery partner shall only deliver the product to the ground floor in the absence of a service lift in your apartment. (if applicable) Extra charges applicable for weekend or specific time deliveries. Once the order has reached your nearest delivery centre and you fail to receive the products, we would hold the products for 10 days, after this time line, IDENTITYINTERIO shall be free to charge for holding the products for longer.

TAKING DELIVERY OF YOUR ORDER

It says to inspect the packaging but doesn’t say to not open the package. Contact Customer Support and inform them of the damage immediately.

EXCEPTIONS TO OUR SHIPPING AND DELIVERY POLICY

The following exceptions will require extended shipment and/or delivery times: Products prearranged for delivery on COD basis are shipped only upon confirmation of mobile number of the recipient, confirmation of the delivery address and availability of the recipient to receive of the goods. Products that are normally stocked but that are temporarily out of stock. Products that are not normally stocked and must therefore be specially ordered. Items that are in transit through states requiring special entry permits or other taxes such as in West Bengal, Maharashtra, Kerala etc. Under such circumstances, you will be emailed regarding the specifics of your situation.

DELAYS IN SHIPPING

In the event, we may experience an unexpected delay in the shipment of your order. In such a case, you will be notified via email by IDENTITYINTERIO team. When delayed shipments become ready to ship, we will email you unless you contact us and choose to cancel any portion of your order that has not been shipped. Standard Shipping: Our standard method of shipping is Air Courier. You may expect to receive your order within 3-5 business days from the date of shipment. Ground Shipping: Heavy items are shipped by ground service. You may expect to receive your order within 5-10 business days from the date of shipment. Products with an 'International' label are imported from outside India and are delivered in 10-15 business days

IF YOUR ORDER DOES NOT ARRIVE ON TIME

If your order doesn’t arrive within the particular delivery timeframe please let us know. Tracking information is provided via email for most of the orders. In the event, orders may become lost in transportation, delivered to the wrong address, or consigned to a person other than you. This may include a family member, neighbor, co-worker, or property manager. Packages may also be left at your front door, garage, or in a location hidden from plain view. If for some reason, your delivery has not been received within the specified timeframe and cannot be located with the tracking information provided, please contact us. In the case of COD orders our courier will make one to three attempts to deliver the order after which it will be returned to our warehouse. IDENTITYINTERIO reserves the right to not accept COD orders from any person including persons who have not previously received products and issued payments.

IF YOUR ORDER ARRIVES DAMAGED

Check the packing and DO NOT take delivery of a product that has been damaged. If any basis you are unable to reject accept the product from the courier, inform Customer service within 24 hours and we will ship out a replacement. Please contact on [email protected] to find more information about receiving a replacement or returning your item for a refund.